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"Let your pet retreat in comfort, style and care...."


Shipping & Return Policies

Tails' Retreat is dedicated to having our customers happy with their purchases. We deal with multiple vendors to bring you the best variety of products for your pet. Each of our vendors have their own shipping and return policies, which are outlined below. We organize our products by vendor to provide a clear understanding as to which manufacturer's products you are purchasing. Please refer to the appropriate shipping and return policy below. Any additional questions can be emailed to us at customerservice@tailsretreat.com.

Shipping Rates:
Our domestic shipping rates are outlined below. We offer flat rate ground shipping on all products, based upon total purchase amount. These rates are for orders within the continental United States. Please contact customer service for additional shipping prices.
From To Rate
$0.01 $50.00 $6.95
$50.01 $100.00 $9.95
$100.01 $200.00 $12.95
$200.01 $299.99 $15.95
$300.00 and up $0.00


Chromebones & Christian Audigier


There are no refunds. You may return any unused items within 10 days of delivery. Factory defective items will be replaced within 30 days of return.


Lucy’s Luxuries


Please note that due to health code restrictions on animal products our carriers may not be returned. Please be sure to carefully read our descriptions and sizing before placing your order. All defects must be reported within a 48 hour period and we will gladly repair or replace the items.


Lucy's Luxuries does all of its repair work in house.  We will not provide reimbursement for work done outside of our facilities. Lucy's Luxuries will evaluate the repair and determine whether a service fee will apply in instances when the damage was not the fault of Lucy's Luxuries.  Customer will be made aware of any such fees prior to work being completed.  Please note: Repairs may take several weeks depending on the nature of the repair. 


Lazy Paws


Lazy Paws Canopy Beds and accessories are custom ordered items and are non-returnable.